TERMS & CONDITIONS

ACCOUNT & REGISTRATION OBLIGATIONS

All users must register and log in for placing orders on the Marketplace. You must keep your account and registration details current and correct for all communications related to your purchases from the Marketplace. By agreeing to the Terms of Use, you agree to receive promotional or transactional communication and newsletters from the Company and its partners. You can opt out from such communication and/or newsletters either by contacting the customer services team of Marketplace or by  placing a request for the same.

As part of the registration process on the Marketplace, the Company may collect the following personally identifiable information about you, including but not limited to name, email address, age, address, mobile phone number, and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Marketplace you visit/access, the links you click on the Marketplace, the number of times you access a particular page/feature and any such information. Information collected about you is subject to the privacy policy of the Company . By registering your mobile number with us, you provide your consent to be contacted by us via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any order or shipment or delivery related updates

PRICING

The Company aims to ensure that prices of all products offered for sale are true and correct. However, from time to time, the prices of certain products may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product information provided to the Company by third-party sellers. In each such case, notwithstanding anything to the contrary, the Company reserves the right to cancel the order without any further liability.

Subject to the foregoing, the price mentioned at the time of ordering a product shall be the price charged at the time of delivery, provided that no product offered for sale on the Marketplace will be sold at a price higher than its MRP (maximum retail price)

ADVERTISING

1. Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information. The manner, mode and extent of advertising by Clickit on the Services are subject to change without specific notice to you. In consideration for Clickit granting you access to and use of the Services, you agree that Clickit may place such advertising on the Services.
2. Part of the site may contain advertising information or promotional material or other material submitted to Clickit by third parties or Customers. Responsibility for ensuring that material submitted for inclusion on the Marketplace and / or Clickit Platform complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers other than Clickit found on or through the Marketplace and / or Clickit Platform, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. Clickit will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the Marketplace and / or Clickit Platform.
3. For any information related to a charitable campaign (“Charitable Campaign”) sent to Customers and/or displayed on the Marketplace and / or Clickit Platform where Customers have an option to donate money by way of (a) payment on a third party website; or (b) depositing funds to a third party bank account, Clickit is not involved in any manner in the collection or utilisation of funds collected pursuant to the Charitable Campaign. Clickit does not accept any responsibility or liability for the accuracy, completeness, legality or reliability of any information related to the Charitable Campaign. Information related to the Charitable Campaign is displayed for informational purposes only and Customers are advised to do an independent verification before taking any action in this regard.

 

DISCLAIMERS

• You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgement before entering into any transactions. The Company makes best efforts to display available Products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, as the same are representative accordingly the actual color, size, shape and appearance may have variations from the depiction on your mobile/computer screen.
• The Company does not make any representation or warranties in respect of the products available on the Marketplace nor does the Company implicitly or explicitly support or endorse the sale or purchase of any products on the Marketplace. The Company accepts no liability for any error, inaccuracy or omission of third parties or for information/inputs received from third parties and provided to you through the Marketplace or otherwise.
• You acknowledge and agree that the Company shall not, at any time, have any right, title or interest to any product(s), which is subject to a bipartite sale and purchase contract between you and the relevant third party seller. The Company does not have any control over the quality, failure to provide or any other aspect whatsoever of the product(s) and is not responsible for damages or delays on account of products which are out of stock, unavailable or back ordered.

 

REVIEWS, FEEDBACK & SUBMISSIONS

 

• All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the Marketplace or otherwise disclosed, submitted or offered in connection with use of the Marketplace (collectively, the Comments) shall be and remain the property of the Company. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, the Company shall exclusively own all such rights, titles and interests in the Comments and shall not be limited in any way in its use, commercial or otherwise.
• The Company will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction and without compensating the user in any way. The Company is and shall be under no obligation to: 
  (i) maintain any Comments in confidence; or 
  (ii) pay compensation for any Comments; or 
  (iii) respond to any Comments. You agree that any Comments submitted by you on the Marketplace will not violate the Terms of Use or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you on the Marketplace will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. The Company does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the Marketplace. You hereby grant the Company the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the Company and its affiliates against all claims, loss and liabilities resulting from any Comments you submit.
• Further, any reliance placed on Comments available on the Marketplace from a third party shall be at your sole risk and expense.

 

COPYRIGHT AND TRADEMARK 

• The Company, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the Marketplace. Access to or use of the Marketplace does not confer and should not be considered as conferring upon anyone any license, sub-license to the Company’s intellectual property rights. All rights, including copyright, in and to the Marketplace are owned by or licensed to the Company. Any use of the Marketplace or its contents, including copying or storing it or them in whole or part is prohibited without the express prior written consent of the Company
• You may not modify, distribute or re-post anything on the Marketplace for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of the Company, its affiliates, its partners or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the Marketplace. Access to or use of the Marketplace does not authorize anyone to use any name, logo or mark in any manner. References on the Marketplace to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you after having express consent from third parties and do not in any way constitute or imply the Company’s endorsement, sponsorship or recommendation of the third party, the information, its product or services
• The Company is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third-party websites, you do so entirely at your own risk and expense.

OBJECTIONABLE MATERIAL

You understand that by using the Marketplace or any services provided on the Marketplace, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Marketplace and any service at your sole risk and that to the fullest extent permitted under applicable law, the Company and its affiliates shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.

INDEMNITY

You agree to defend, indemnify and hold harmless the Company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon a breach of any warranty, representation or undertaking in this User Agreement, or arising out of a violation of any applicable law (including but not limited in relation to intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights). This clause shall survive the expiry or termination of this User Agreement

LIMITATION OF LIABILITY

 

• The aggregate liability of the Company, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of the money charged from a user for purchases made pursuant to an order under which such liability has arisen and been established.
• It is acknowledged and agreed that notwithstanding anything to the contrary, the Company shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities

TERMINATION

 

• This User Agreement is effective unless and until terminated, either by you or by the Company. You may terminate this User Agreement at any time, provided that you discontinue any further use of the Marketplace. The Company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Marketplace.
• The Company’s right to any comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for product(s) already ordered from the Marketplace or affect any liability that may have arisen under the User Agreement prior to the date of termination

 

GOVERNING & JURISDICTION

 

• The User Agreement shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder.
• Any dispute or difference, whether on the interpretation or otherwise, in respect of any terms hereof shall be referred to an independent arbitrator to be appointed by the Company. Such an arbitrator’s decision shall be final and binding on the parties. The arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996, as amended or replaced from time to time. The seat of arbitration shall be Delhi and the language of the arbitration shall be English.
• Subject to the aforesaid, the Courts at Delhi shall have exclusive jurisdiction over any proceedings arising in respect of the User Agreement.

COMMUNICATION WITH THE COMPANY

 

If you wish to correct or update any information you have provided, you may do so online, on the website itself. Alternatively, you may contact the Company to correct or update such information by sending an email to:wecareclickit@gmail.com

In the event of loss of access to the website, you may contact the Company by sending an email to: wecareclickit@gmail.com

 

PRIVACY POLICY

 

The Company respects your privacy and values the trust you place in it. Set out below is the Company’s ‘Privacy Policy’ which details the manner in which information relating to you is collected, used and disclosed.

Customers are advised to read and understand our Privacy Policy carefully, as by accessing the website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the website/app.

Our Privacy Policy is incorporated into the Terms and Conditions of Use of the website/app and is subject to change from time to time without notice. It is strongly recommended that you periodically review our Privacy Policy as posted on the App/Web.

Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at wecareclickit@gmail.com

 

 

 

THE COLLECTION STORAGE & USE OF INFORMATION RELATED TO YOU

 

We may automatically store certain information including but not limited to information about your web browser, IP address, cookies stored on your device and other information about you based upon your behaviour on the website. We use this information to do internal research on our users’ demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website.

We may also share your Mobile IP/Device IP with third party(ies) and to the best of our knowledge, be-life and representations given to us by these third party(ies) this information is not stored by them.

We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

• To enable the provision of services opted by you;
• To communicate necessary account and product/service related information from time to time;
• To allow you to receive quality customer care services;
• To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
• To comply with applicable laws, rules and regulations; and
• To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you

Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request, may be shared with such third party.

We also do use your contact information to send you notifications based on the tasks allotted to you and also based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.

Contacts Permissions: If you allow us to access your contact list information including you and your contacts’ e-mail ids and any other details saved therein, it enables us to provide social features to you and your friends/contacts such as sharing your orders with your friends/contacts, inviting your contacts to try our app, send across referral links to your friends/contacts, etc. We may also use this information to make recommendations for groceries. This information will be synced from your phone and stored on our servers.

Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, name, billing address, shipping address, phone number etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure websites of approved payment gateways which are digitally encrypted and provide the highest possible degree of care available under the technology presently in use.

The Company will not use your financial information for any purpose other than to complete a transaction with you. Additionally, your information may be used to communicate with you, screen orders for potential risk or fraud, use of preferences related information for advertising purposes and site optimization.

Device information: We may need your device permission to get information about your device, like OS (operating system) name, mobile network, hardware model, unique device identifier, etc. Based on these inputs, we intend to optimize your order experience and thereby serve you better.

Location:  This permission enables us to give you the benefit of delivering the product to your address and also to provide location specific deals with personalized in-funnel experience.  

With Other Users: If you are a delivery partner, this permission enables us to verify your exact location information and locate your present location to align you at the preferred region when you begin or engage in a delivery and track the progress and completion of your trips.

 This feature/permission helps in connecting the right delivery partner with the right delivery opportunity and the path helps in computing the right distance pay along with providing consumers visibility of delivery partners location during delivery for address interventions.

SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making an order and you do not need to move out of the app to read the SMS and then enter it in the app.

Phone: The app requires access to make phone calls so that you can make phone calls to our customer contact centres directly through the app.

Email ID: If you allow us to access your email id then, it enables us to send various deals and offers directly to your email.

Photo/ Media/ Files: We take media storage permissions to cache the Clickit images to provide seamless and fast experience while browsing Clickit app.

Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading etc.

Camera: You can grant camera permission as well to take pictures from your camera like that of the invoice, defective products etc., in our customer chat feature.

Call Recording: All calls made by you at telephone or helpline numbers (as reflected on the Marketplace/Clickit Platform), and any calls made by us to you (directly or indirectly through a third party) may be recorded by us or  the third party engaged by us. All such calls are recorded for internal training and quality purposes by us and/or any third party appointed by us. If you do not wish that the information provided by you be recorded, please do not use the telephone or helpline numbers and discontinue conversation where a call is made by us/ third party engaged by us to you. You explicitly agree and permit Clickit and the third party engaged by Clickit, to record all the information provided by you during your telecon and to share it with our authorized personnel and delivery partners. 

You also explicitly agree and permit Clickit to share any data related to you with its affiliates and/or the regulatory authorities, if required under any law.

To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application and opt out of any non-essential communications from the Company.

Further, transacting over the internet has inherent risks which can only be avoided by following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

The Company uses data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small data files placed on your hard drive or device that assist us in providing our services and may include an anonymous unique identifier. The Company offers certain features that are only available through the use of a “cookie”.

The Company also uses cookies to allow you to enter your password less frequently during a session. Cookies can also help the Company provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter “cookies” or other similar files on certain pages of the website that are placed by third parties. The Company does not control the use of cookies by third parties.

If you send the Company personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the Company may collect such information into a file specific to you.

The Company does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.

The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.

 

CHOICES AVAILABLE REGARDING COLLECTION, USE & DISTRIBUTION OF INFORMATION

 

To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures. For example, the Company servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although the Company endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

Please note that the Company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to wecareclickit@gmail.com for necessary action.

 

 

MISREPRESENTATION

 

The Company shall assume no responsibility for any communication not authorised by Clickit with respect to any offer, GOBD Sale etc. This includes, but is not limited to, any fraud or misrepresentation caused by any third-party administrators resulting in loss or injury to the user. Users are cautioned that Clickit does not run any call centre, and does not make available for communication any landline/mobile number/email on the internet/social media/any other electronic means to its  users other than the contact information detailed below.

In case any user wishes to communicate, the user may communicate at the following number/email apart from the faster In app Chat option

Email: wecareclickit@gmail.com

 

YOU AGREE & CONFIRM

 

• That in the event any product delivery is delayed or is returned from its destination on your account (e.g., providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company for re-delivery of the product(s) shall be borne by you

• That while the Company makes best endeavors to ensure that Products are delivered to you within the period reflected at the time of placing the order, the Company does not make any representation, guarantee or warranty in relation to the delivery time as the estimated delivery time may be changed without notice and there could be delays for reasons beyond the reasonable control of the Company. Further you extinguish our responsibility if a request is made by you for unattended delivery
• You agree to use the services provided by the Company for lawful purposes only, and comply with all applicable laws and regulations while using/accessing and transacting on the Marketplace
• You will provide authentic and true information in all instances where any information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time
• If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), the Company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you
• You are accessing the services made available by the Company and transacting at your sole risk and are using your best and prudent judgement before entering any transaction through the Marketplace
• Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the Marketplace, you agree to be bound by the conditions of sale included in the item’s description without exception
• Notwithstanding the right of the Company on cancellation of the order, any Product in the order may be replaced by the Company in case of unavailability or for other reasons outside the control of the Company, subject to you may refuse to accept such replacement/substitute product. For such cancellations, the Company will initiate a refund, if any, on the order/product, if any, made by you under the relevant order within 72 hours

GST EFFECT ON DELIVERY

 

• As our nation welcomes the ‘One Nation, One Tax’’ initiative, effective from July 1st 2017, we, at Clickit, also welcome this change by making our processes fully compliant with GST
• Your orders will be fulfilled as usual and in line with the GST guidelines
• What are the changes you can expect at our end?: Since the government has exempted certain goods from GST, you will receive invoices for them separately. Which means that your order will now be broken down into 3 components:
• At the delivery, our field executive will hand over a delivery statement, listing down all the items you have ordered
• A Delivery Statement for you to check all the items you’ve ordered
• A Tax Invoice showing all the items that have been taxed
• A Bill of Supply

We assure you that you will receive all the GST benefits and lower priced items, as always from Clickit

 

ORDER LIMIT & MINIMUM ORDER VALUE

 

• Customers are eligible to place upto 4 live orders
• A customer cannot place another order if 4 of their orders are still live
• Live order refers to all those orders which are not delivered
• Drop shipment orders are split into two separate orders, basis the merchants
• Internal orders are also counted as an order
• Every store has its own delivery charges. The delivery charges are mentioned on the app and web at the checkout page
• The Company may at its discretion charge You a delivery fee,surge fee, convenience fee, packaging fee etc. for the delivery of Products purchased by You on the Marketplace. Such charges will be notified to You prior to placing of an order. By placing the order, you agree to pay for such charges being levied by the Company

 

ORDER CANCELLATION

 

• As a user, you may cancel an order placed by you before the order enters the “billed” stage. For any permitted cancellations, we will initiate a refund, if any, made by you under the relevant order within approximately 48-72 hours.
• Orders may be cancelled by the Company in any of the following cases: (a) if it is suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms of Use/User Agreement, or (c) in case of unavailability of product(s), or (d) for any reason outside the control of the Company, including causes for delivery-related logistical difficulties. For such cancellations, the Company will initiate a refund, if any, made by you under the relevant order within 72 hours.
• Further, while precautions are taken to ensure accuracy of product specifications, the details of a product as reflected on the Marketplace may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by third-party sellers and in such an event, you shall be notified as soon as such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your order and grant credit/coupon for the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Marketplace.
• We maintain a list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.

 
RETURNS & REFUNDS

• Products once delivered are non-returnable, except in case the same are damaged, defective, expired or incorrectly delivered and you are requested to read the return policy of each  product listed at the Clickit Platform before raising any request for return or refund.
• All refunds for returns and cancellations will be processed within seven (7) days from the date of return of the product subject to satisfactory checks and the refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in Your account based on respective banks policies. Refunds for products purchased on cash on delivery basis shall be refunded by way of promotional codes which shall expire after thirty (30) days from the date of issue of such promotional codes. Users can opt-in for a promotional code refund for online payments as well. Refund can not be transferred back to any other payment method once the promotional code is initiated.
• All other promotional codes issued by Company to Customers shall expire within seven (7) days from the date of its issue.
• Unless otherwise stated and/or as mutually agreed between the Company and Customer, for payments made through electronic means such as debit card, credit card, net banking, wallet etc. the refund shall be made using the same payment mode.
• All refunds shall be made in Indian Rupees only

UPI

Unified Payments Interface (UPI) is an instant real-time payment system developed by National Payments Corporation of India facilitating inter-bank transactions. The interface is regulated by the Reserve Bank of India and works by instantly transferring funds between two bank accounts on a mobile platform

1. UPI is built over Immediate Payment Service (IMPS) for transferring funds
2. UPI would appear as a separate tab on the Payment Options page on your android application
3. Once you click on the UPI option, it will scan your device to find out the UPI apps on your phone
4. You can choose one of the apps to pay for the order and complete the transaction

Refund against the transaction (if any) would be reflected in your respective account within 5-7 working days post initiation

ORDERS DELIVERED DIRECTLY BY OUR MANUFACTURER- PARTNER 

• You may request for a refund/replacement within 7 days of delivery, for items/products which get delivered in 5-7 days (look for the tag on product images) with all original tags & packaging intact in case of any quality issues. It is also requested that a user should check if the product seal is intact (i.e. not broken) while accepting the order to avoid any kind of damage related complaints post-delivery
• Further, it is clarified that for items/products which get delivered in 5-7 days (look for the tag on product images), no returns shall be accepted post 7 days of delivery and the user should get in touch with the Brand/Manufacturer with original invoice given at the time of delivery from our Manufacturer-partners
• The customer cannot return a partial order/ open package at the doorstep (Doorstep return policy is not applicable for this case)
• The refund will be initiated to the customer once their reverse pickup order has been marked as delivered post returning it to the delivery executive
• DS Return Policy: If you want to return a product, please keep the product in the original packaging. In addition, the product must be unused and unwashed, with all tags intact
• Non-returnable products information visible in the product info/description section on the website/app: A few products may not be eligible for return and will be marked “Non-returnable.

TERMS & CONDITIONS

• Specific Terms with respect to purchase of Cigarettes and Other Tobacco/Smoking Products User agrees and undertakes that:
  1. He/she is at least eighteen (18) years of age or above and
  2. He/she lives outside the radius of hundred (100) yards from an educational institution.
• User will not use the Marketplace to purchase cigarettes and other tobacco products if he/she is below the age of 18 years and lives within the radius of hundred (100) yards from an educational institution.
• User are required to provide a copy of government identification document containing photograph and date of birth at the time of placement of Order(s) for the Cigarettes and Other Tobacco/Smoking Products on the Marketplace.
• User shall not place Order for loose cigarettes.
• The Delivery Agent may request User to provide a government identification document at the time of delivery of cigarettes and/other tobacco/smoking products.
• If the User:
  1. is below the age of 18 years
  2. government identification document either does not belong to User or appears to be fake
  3. lives within the radius of hundred (100) yards from an educational institution.
• Then the Delivery Agent reserves the right to cancel the Order and the User would not be entitled to receive any refund any amount paid towards such cancelled Order, including the Delivery Charges and the payment gateway charges.
• The delivery of cigarettes and/other tobacco/smoking products is subject to availability of delivery slots and stocks at the store.

 

PROMOTIONAL TERMS & CONDITIONS

These terms and conditions apply to promotional campaigns (“Offer”) live on the “Clickit” website and mobile application (“Platform”) from time to time. Users who place orders on Clickit and satisfy eligibility criteria set forth by Clickit or its collaboration partners for the specific promotional campaign shall be termed as “Eligible Customers”.

1. These Offer terms and conditions (“Offer Terms”) are in addition to the Clickit’s  privacy and terms and conditions available on the Platform to which the Eligible User agrees by using the Platform. To the extent of inconsistency between the terms and conditions and privacy policy available on the Platform and these Offer Terms, these Offer Terms shall prevail with respect to the Offer only.
2. Offers shall run for the duration decided by Clickit, at its sole discretion and may be prematurely revoked without prior notice.
3. If the Offer is based on a minimum order value/specific to a product category, the Offer will stand cancelled if the products are returned by the Eligible Customer or for which refund is given by Clickit or if the order for such products are cancelled by the Eligible Customer. On or after being provided the benefit/prize of the relevant Offer and availing/redeeming the same, the Eligible Customer acknowledges and agrees that the order placed on the Platform cannot be returned and/or refunded.
4. Clickit, its officers, employees and affiliates shall not , in any way, be liable for the services provided by third parties upon availing/redeeming the offer/voucher/prize.
5. Eligible Customers hereby provide their consent to Clickit to share the Eligible Customer’s contact details (“Information”) with Clickit’s authorised third parties for making the Offer available to such Eligible Customer.
6. Eligible Customers may only avail the Offer if account setting on the Platform have been set to India and the billing address is in India.
7. Clickit reserves the absolute right to or alter any of these Offer Terms at any time without prior notice.
8. Offer can neither be sold, encashed or exchanged for any other products nor clubbed with any other Offer.
9. Clickit accepts no liability, whether jointly or severally, for any errors or omissions, whether on behalf of itself or third parties in relation to the Offer.
10. The voucher/prize/benefit details will be sent to the Eligible Customer via e-mail/message/WhatsApp/in-app.
11. Clickit, in its sole discretion reserves the right to exclude any Eligible Customer from the Offer and/or to cancel all or part of the Offer, without any liability on its part, if it believes that the Eligible Customer has (a) breached any of these Offer Terms, additional promotional activity terms and conditions, Platform terms and conditions and/or privacy policy; (b) acted or has the intention of acting in a dishonest or fraudulent manner, or in bad faith; (c) tampered with the entry process or the operation of the Offer; (d) acted in a disruptive manner.
12. By participating in the Offer, Eligible Customers will be deemed to have accepted these Offer Terms along with specific promotional activity terms and conditions made available to the Eligible Customer and expressly agree that: (a) Clickit, its affiliates, employees, representatives and its directors will not be liable or responsible for any loss or damage whatsoever that the Eligible Customer may suffer, directly or indirectly, in connection with this Offer; (b) Clickit and its directors will not be liable for theft, loss or misuse of the Offer or the Information; or (c) Clickit will not mediate any disputes or differences between the Eligible Customer and the third parties in relation to this Offer.
13. The courts of competent jurisdiction at New Delhi shall have sole and exclusive jurisdiction to determine any and all disputes arising out of, or in connection with the Offer.

ERRORS, INACCURACIES & OMISSIONS

There might be information on our site or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any/all errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We are under no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.